Shipping policy
Thank you for shopping with Engine12 Coffee. We are committed to delivering freshly roasted coffee and products to our customers as quickly and safely as possible.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During sales, holidays, or high-volume periods, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
- Shipping charges are calculated at checkout based on your location and order weight.
- Estimated delivery times:
- Domestic Orders: 3–7 business days
- Remote Areas: 5–10 business days
- Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Tracking updates may take up to 24–48 hours to appear after shipment.
Freshness & Packaging
- Our coffee is packed carefully in sealed, freshness-preserving packaging to maintain aroma and flavor during transit.
- We recommend consuming coffee within the recommended freshness period after opening.
Shipping Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
- Courier service disruptions
- Severe weather conditions
- Public holidays
- Incorrect shipping information provided by customers
Engine12 Coffee is not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Information
Please ensure your shipping address and contact information are correct before placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit:
- Contact us within 48 hours of delivery.
- Include your order number and photos (if applicable).
- We will work with the shipping carrier to resolve the issue as quickly as possible.
International Shipping
Currently, international shipping availability may vary depending on destination and product availability. Additional customs duties or import taxes may apply and are the responsibility of the customer.
Contact Us
For any shipping-related questions or support, please contact us through the contact information available on our website: